Accessorial
Services
Services, other than line haul
transportation, performed by an agent or the van operator (such
as; packing, unpacking, an extra pickup, a long carry, an elevator
carry, etc.). Accessorial services are charged in addition to
line haul transportation charge.
Additional
Transportation Charge (ATC)
This regionally adjusted charge
compensates the carrier for services performed in areas where
the labor rates are higher than the national average. It also
compensates the carrier for additional costs incurred due to
traffic congestion and added time traveling to a remote area
for pickup or delivery.
Advanced
Charges (Third Party Service)
Charges for services of others
engaged by an agent or the carrier at your request. These charges
are advanced to your Bill- of- Lading charges; for example,
having a pool table dismantled for transport by a billiard service
company prior to packing is a third party service.
Agent
An affiliated moving company
authorized to act on behalf of a motor carrier (i.e.; Mayflower,
North American, Allied, Paul Arpin, etc.). The affiliated moving
company (the agent) may serve as the booking agent, the origin
agent, the hauling agent and/or the destination agent.
Auxiliary
Service (Shuttle)
If the assigned over-the-road
van is unable to make a normal pickup/delivery because of physical
constraints and a second, smaller vehicle is needed, this is
considered Auxiliary Service (a shuttle). Examples of such physical
constraints include situations such as a road or driveway that
is too narrow, a bridge unable to support the weight of the
van, and the inability to park the moving van within a reasonable
distance of the pickup or the delivery residence. Charges for
the second, smaller vehicle are assessed on an hourly basis,
in addition to charges for the extra labor involved in making
the pickup with the shuttle truck.
Bill
of Lading
The is your contract with the
carrier. It is your receipt for your goods and the contract
for their transportation. Your signature on this document acknowledges
that your goods have been loaded on the moving van and "released
to the carrier".
Binding
Quote
A guaranteed price based on
the inventory "no more, no less."
Booking
Agent ("Writing Agent")
The agent who accepts the order
for your move and registers it with the van line. The booking
agent may, or may not, also act as your origin or your destination
agent.
Bulky
Article
Items such as cars, boats, snowmobiles
and campers usually carry a bulky article charge to compensate
the carrier for the difficulty of loading and unloading such
articles, and their unusual bulk or low weight density. In some
cases, an additional "weight additive" rate is applicable.
Carrier
The company providing transportation
for your household goods and on whose interstate or intrastate
operating authority the shipment is moved.
Carrier's
Liability For Loss Or Damage
The liability that the Carrier
assumes for your possessions. This amount ranges from a low
of $0.30 per pound per article (for moves within a State) or
$0.60 per pound per article (for Interstate moves) to "Full
Replacement Value" with no deductible. There are several
different liability options available to you so be sure to ask
the Carrier's Representative to explain each option, its ramifications
and its cost. Carrier's Liability For Loss or Damage is often
incorrectly referred to as "insurance". It's good
to know the difference between Carrier's Liability For Loss
or Damage and insurance, so ask your van line representative
to explain the difference to you.
Claim
Shippers statement of loss or
damage to any of his/her household goods while they were in
the care of the carrier or its agent. Such statements are generally
made on a "Claim Form". C.O.D. (Cash On Delivery)
Shipments where customer pays moving charges at the time of
delivery. For C.O.D. shipments, payment is required in cash,
or by travelers check, money order, cashier's check or credit
card (pending a prior credit card approval process). Personal
checks are not accepted for payment of C.O.D. charges.
Consignee
The person to whom the shipment
is to be delivered. Consignor The person from whom the shipment
picked up from.
CP
(Carrier Packed)
Articles packed into cartons
or crates by the carrier, not the shipper.
CWT
This abbreviation stands for
the rate or charge per 100 pounds.
Deadhead
Empty (unloaded) miles traveled
by a driver in order to move his or her truck to pick up a paying
load.
Declared
Valuation
The Shipper's indication of
the value declared for the possessions being shipped, thereby
establishing the carrier's maximum liability for loss or damage
to the shipment. If no value is declared, the liability is then
controlled by the tariff under which the shipment is moved.
Destination
Agent
The agent designated in the
destination area to be available to assist or provide information
to you or the van operator regarding your shipment.
Distance
Carry
See "Long Carry".
Elevator
Carry
A charge to compensate the carrier
for the additional labor required to move a shipment by way
of an elevator.
Estimate
A professional assessment of
the van space requirements, weight of household goods and cost
of the move determined by the physical/visual inspection of
a shipment by a representative of the carrier.
Expedited
Service
A program which, for an additional
charge, allows a specific delivery date to be requested. If
the date is not met, only standard charges apply.
Extra
Stop (Extra Pickup or Delivery)
If a van operator is required
to make an extra stop at either origin or destination (other
than the main pickup or delivery points), an extra charge is
assessed - the charge is determined by the tariff.
Flight
Carry
See "Stair Carry".
Flight
Charge
See "Stair Carry".
Full
Replacement Value Protection
A valuation program which does
not incorporate depreciation as a factor in settling claims
for loss or damage.
International
Any move which crosses a country
boundary, regardless of the number of miles.
Interstate
Any move which crosses a state
boundary, regardless of the number of miles. Distinguished from
intrastate.
Intrastate
Any move which does not cross
a state boundary, typically over 40 miles. Distinguished from
interstate.
Inventory
The list itemizing the goods
(and their condition) that you have released to the carrier.
Leaveover
See "Overflow".
Linehaul
The tariff transportation charge
to move your shipment from point of origin to its final point
of destination.
Local
In the same city.
Long
Carry ("Distance Carry")
A charge assessed when a shipment
must be moved more than 75 feet from the rear of the moving
van to the entrance of the residence.
Long
Haul
A move over 450 miles from point
to point. Long hauls are (generally) performed with tractor-trailers.
Lowball
An estimate of moving costs
that is purposely estimated low in order to secure a sale from
the customer.
Non-Binding
Quote
Based on the weight of the shipment.
Operating
Authority
Certification issued by a state
or federal governmental entity authorizing a carrier to move
household goods between designated geographical areas. A van
line's agent may also have its own separate "operating
authority" issued by a state or federal governmental entity,
to move shipments within a certain geographical area.
Order
For Service
The document authorizing the
carrier to transport your household goods. Order For Service
Number: The number used to identify your shipment. It appears
in the upper right corner of the Bill of Lading and on the Order
for Service.
Origin
Agent
The agent designated in the
origin area to be available for preliminary readying of the
shipment before movement (such as packing cartons), or to provide
information to you regarding your move.
Overflow
("Leaveover")
Articles that are left behind
due to insufficient space on a van, to be loaded on a second
van for transportation and delivery.
PBO
(Packed By Owner)
Articles packed into cartons
or crates by the shipper, not the carrier.
Re-weigh
Second weighing of shipment
performed at destination at the shippers or the carrier's request.
Road Van: A long haul tractor-trailer that moves shipments long
distance (which is generally considered over 450 miles).
Shipper
The person (customer) whose
goods are being moved.
Short
Haul
A move that takes place under
450 miles. Short hauls are (generally) performed with straight
trucks, although tractor-trailers can, and are, often employed
to complete large short haul moves.
Stair
Carry
An extra charge to compensate the carrier for the additional
labor and time required to move a shipment (such as pianos)
up or down flights of stairs which lead to or from an origin
or destination residence.
Storage
In Transit (S.I.T.)
Temporary storage of your household
goods in the warehouse of the carrier's agent, pending further
transportation.
Straight
Truck
A truck, generally one half
the size and capacity of a tractor-trailer. Straight trucks
are single cab and body vehicles (as opposed to a tractor-trailer
in which the cab can be separated from the trailer).
Survey
When the booking or origin agent
examines (i.e., surveys, or visually inspects) the shipper's
goods to develop an cost estimate.
Tariff
The carrier's provisions, including
rates, for services performed during the course of moving a
shipment.
Third
Party Services
Services performed by someone
other than the carrier at your request or as required by federal,
state or local law.
Unpacking
The removal of your goods from
containers (boxes) and crates, and the disposal of such containers
and packing materials.
Valuation
Shipper's declaration of the
value declared for the possessions being shipped, thereby establishing
the carrier's maximum liability for loss or damage to the shipment.
If no value is declared, the liability is then controlled by
the tariff under which the shipment was moved.
Van
Movers call all types and kinds
of trucks used for moving "vans". A van can be as
small as an econoline pack van or as large as an 80 foot long
tractor-trailer rig.
Van
Operator
The driver of the vehicle carrying
your household goods.
Writing
Agent ("Booking Agent")
The agent who accepts the order
for your move and registers it with the van line. The booking
agent may or may not be your origin or destination agent.
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