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Atlantis Van Lines

11000 E 51st Ave
DenverCO, 80239
(720) 941-3080

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Reviews for Atlantis Van Lines

Mark Patterson  2022-02-07 00:57:32

AVOID AT ALL COST

I have moved a lot in my life time and this was BY FAR the worst experience ever. I got scammed by a Shady broker who contracts Atlantis. The truck was a day and a half late causing a major disruption in my travel arrangements from Washington to Texas and causing me to spend additional money on hotels. I was told by the "manager/driver" he was taking my belongings to Oregon to be put on a truck the next day to goto Texas and advises me its 300 more cubic ft than estimated. I call a week later and just as expected my things were still in Oregon and I'm told I didn't pay extra for expedited, the truck to Texas was full, and they have 21 business days. Then send me a revised contract for 350 cubic square ft and almost $700 extra for fuel charges. After challenging it they changed it back to the 300 extra cubic ft. Couple more weeks go by and my things are still in Oregon. Finally they day my stuff is on the way. A week later I get a call from the driver who says he will be at my house in an hour. 3 hours p*** and he calls and says his truck broke down it'll be the next day. The next day comes and no delivery. On day 3 Atlantis says he was in an accident and that's why it was delayed. Finally day 4 they show up with 2 rental trucks and I learn the people that showed up aren't even from Atlantis but a trucking company called Royal3. Sooo I notice almost every box clearly marked FRAGILE or GL*** is in the truck upside down and obviously just thrown into the truck not handled like they cared it was someone's valuables. These guys literally damaged almost every piece of furniture they transported and broke so many pieces of gl***ware and items we will never be able to replace. These things weren't broke because the truck bounced around but broken because they negligently threw the boxes around with the most fragile was being crushed and gl*** all over the place and my wife getting cut multiple times trying to unpack. I almost think I'm going to run out of space on my phone taking photos of all of the damage. I am in disbelief that any company could think this is ok. But apparently Atlantis is good with it. They said just file a claim and we will give you 60 cents a pound for over $10,000 worth of items that got damaged by NEGLIGENCE. they don't care because it's just pennies to them and they know these Shady brokers will continue to send them business. And now we learned they some how lost 12 boxes, 2 totes, a patio table, a bookcase, and a floor jack (probably stolen). Fortunately I am able to afford a good attorney. Please don't become a victim of this company.


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