Based on my last experience with them, I would not use them again nor, would I recommend their service to anyone else. In my last move, based on looking at the contents of the storage unit, I received an estimate from one of their reps (Mike Woods). Despite this, my move came in $1000 over the original estimate. During the process, Mike did not return my phone calls or let me know about the final amount or date and time of delivery until 3:30 pm the Friday before my Monday am delivery date. Communication was unprofessional . I was expected to have a money order for the final amount at the time of delivery and this left me very little time to make these arrangements. When I disputed the cost and demanded a reweigh of the freight, I was told to write a check for the highest amount of the estimate (which was still within a $500 range), and told that he would “work out the rest with Arpin (the trucking company) later.” Three months later, after the move was complete and paid in full, they contacted me demanding I pay an additional $500. After much back and forth negotiation and constant bullying and scare tactics, they were still unwilling to budge or listen to my complaints. They even threatened that if I was not willing to make payment arrangements, they would send it to collections and I would then be responsible for paying $7500 back (instead of the $500 owed), which was the supposed 64% “discount” I received on the move.