We had Jim come in and give us a estimate. I specifically asked him how many packers would come, if we had our own flat screen TV boxed would the company pack them and if their employees would be doing the work. He told me that they would send one ore two packers. I stated to him the I wanted 2 packers to finish the job because I did not want them their until 9pm and I had finished what I was going to pack. On the day of the packing they sent one old man. He was slow and only packed the kitchen and bathrooms. He left about 40% of the house unpacked, the truck was coming the next day. I called the office and told them how slow he was & needed help. They did not sent any help and the next day when the truck showed up no one to help finish packing. My husband & I had to pack while they were loading. This is a big mistake as they loaded things that were not pack, did not get numbers on the box and did not pack things correctly. The company also said that we were going to have to pay extra for them to pack or TV even though the contract stated that it was included on the price. The manager was terrible. Jim seemed so confused, was no help. They did not finish the load until 9:30 pm and I had told Jim that I did not want that to happen. When we had the truck unload at the other end the front of the truck had been packed tight but the back had not and cause things to shift and rub against other items. This lead to damage. We also found a number of things that were household items just thrown in the truck. I would not use the San Antonio A-1 again.