I scheduled my move with Stella about a week before my move from Austin to Waco. I confirmed the time and date again with her at the end of my phone call. On moving day, the movers appeared to be running late. Thirty minutes after my scheduled time, I called to make sure that they weren't lost. The office manager informed me that she didn't know anything about this job. She proceeded to yell at me for being upset that I was two hours away without movers, cursed at me, and hung up on me (twice). I asked for the owner to call me back. She did not call me back until the following day, so I was forced to hire last minute movers in Austin, which cost me several hundred additional dollars. The conversations with both Stella and the office manager were extremely unprofessional. Both became extremely personal and inappropriate. The reason given for the breach of verbal agreement was that they originally wrote my phone number down wrong (they did not ask me to confirm it in the initial call).