While we were extremely pleased with the work Help U Move did to move us out and back into our home when we did some remodeling work, our inter-state move was underestimated, the actual move completely chaotic, and a mattress lost in the move. I gave Help U Move the benefit of the doubt at the time of the move and did not raise a fuss. However, when we discovered the mattress missing a few months later (they didn't do an inventory of our belongings so I didn't discover it was missing until we needed it) I tried repeatedly to resolve this issue with the company, requesting reimbursement for the lost mattress (since I had already paid more than the upper end of what was initially estimated), and NEVER received a return phone call from the owner or office manager; all contact/follow-up was initiated by me. As of the date of this review, the company also ignored attempts by the Better Business Bureau to resolve this issue on my behalf. Word to the wise: get references and use BBB firms.